350e Privacy Policy and User Data Protection
This policy explains how 350e collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Last updated: 2026. Your continued use of the 350e platform constitutes your acceptance of this privacy policy.
Types of Information We Collect
350e collects personal information from users when you register, use the platform, or interact with our services. The information we collect falls under several key categories:
- Account information: Full name, date of birth, phone number, email address, and encrypted password collected during registration.
- Identity information: Copies of identity documents such as an IC or passport, collected during the identity verification (KYC) process to meet compliance requirements.
- Payment information: Transaction details in MYR, including deposit and withdrawal records. We do not store full card numbers; payment processing is handled by secure service providers.
- Device and browser data: Device type, operating system, browser, IP address, access time, and session data collected for security and platform improvement purposes.
- Usage data: Records of in-platform activity, including games played, bets placed, and interactions with platform features.
Why This Information Is Required
The information we collect is used solely for the following purposes and will not be used beyond the stated scope without your consent:
- To process account registration and verify user identity in compliance with legal requirements.
- To securely and accurately process deposits and withdrawals in MYR.
- To deliver effective customer support and address enquiries or complaints accurately.
- To detect and prevent fraud, money laundering, and unauthorised access to user accounts.
- To improve the user experience based on aggregated, anonymised platform usage patterns.
- To send users important notifications related to their account, transactions, or policy updates.
Cookie Usage and Session Tracking
The 350e platform uses cookies and similar tracking technologies to enhance the user experience and maintain session security. Cookies are small data files stored on your device when you visit our platform.
The types of cookies we use include:
- Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as language and display settings to streamline your experience on future visits.
- Security cookies: To help detect suspicious activity and protect your account from unauthorised access.
- You can manage or disable cookies through your browser settings, though doing so may affect certain platform features.
Data Storage and Security Measures
350e employs industry-standard security protocols to protect all user personal data. This includes data encryption in transit and at rest, strict access controls to internal systems, and continuous monitoring for security threats.
Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the data is no longer needed, it will be securely deleted or anonymised.
While we take all reasonable precautions, no data storage system can be guaranteed 100% secure. Users are encouraged to play their part by using strong passwords and keeping their login credentials confidential.
Data Sharing with Third Parties
350e does not sell, rent, or trade users' personal information to any third party for marketing purposes. We only share data in limited circumstances, as follows:
- Payment service providers: Required transaction details are shared with trusted payment providers to securely process your MYR deposits and withdrawals.
- Game providers: Required technical data is shared with game providers to ensure the platform runs smoothly and to resolve any disputes.
- Legal requirements: 350e may disclose information to the relevant authorities where required by law or a valid court order.
- All third parties we work with are bound by confidentiality obligations and are not permitted to use your data for any purpose beyond what has been specified.
User Rights Over Personal Data
As a 350e user, you have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal information we hold in connection with your account.
- Right to rectification: You can update any inaccurate or outdated information through your account settings or by contacting our support team.
- Right to erasure: You may request the deletion of your personal data, subject to legal requirements that obligate us to retain certain records.
- To submit any privacy rights request, contact us at [email protected] or refer to FAQ us.
Policy Changes and How to Contact Us
350e reserves the right to update this privacy policy at any time to reflect changes in our privacy practices, legal requirements, or platform operations. Users will be notified of any material changes via in-platform notifications or their registered email address.
The last updated date will always be displayed at the top of this page. We encourage users to review this page periodically to stay informed about how your data is managed.
If you have any questions, concerns, or complaints regarding this privacy policy or the handling of your personal data by 350e, please reach out to our team:
- Support email: [email protected]
- Live chat is available within the platform once you are logged in to your account
We are committed to addressing all privacy-related enquiries thoroughly and within a reasonable timeframe.