350e Responsible Gaming — Play Smart
At 350e, we believe entertainment should always be fun and within your control. This page provides guidance, self-control tools and support resources to help keep your gaming experience healthy and balanced.
350e's Commitment to Safe Gaming
350e takes social responsibility seriously. Our platform is built not only to deliver quality entertainment, but also to ensure every user plays within healthy, safe limits. Online gaming should be an enjoyable recreational activity — not a source of stress or financial hardship.
We are committed to providing a responsible gaming environment by offering self-control tools, clear information and access to professional help for anyone who needs it. Your satisfaction and well-being are our highest priority.
Recognising the Signs of Risky Behaviour
It's important to recognise early warning signs before gaming habits develop into a more serious problem. Here are some signs to watch out for in yourself or someone you care about:
- Spending beyond your means or set budget
- Borrowing money to keep playing
- Neglecting bills and other financial obligations
- Chasing losses with bigger bets
- Feeling restless or irritable when unable to play
- Neglecting family, work or daily responsibilities
- Hiding gambling activity from loved ones
- Playing to escape problems or stress
If you identify any of the signs above in yourself, please take immediate steps to seek help or use the self-control tools we have available.
Setting Time and Budget Limits
One of the most effective ways to play responsibly is to set clear limits before you start. The following steps can help you stay in control:
- Set a daily or weekly budget: Decide on a maximum amount in MYR (RM) that you are comfortable spending on gaming each week, and stick to that limit without exception.
- Limit your playing time: Set realistic time limits for each gaming session. Avoid playing for extended periods without a break, as this can impair your ability to make sound decisions.
- Don't chase your losses: Accept losses as part of the gaming experience. Trying to win back lost money through bigger bets is one of the most dangerous habits to fall into.
- Plan other activities: Make sure gaming remains just a small part of your recreational activities. Keep time for family, hobbies, and other social activities.
- Review your gaming expenditure regularly through your 350e account transaction history to make sure you're staying within your set limits.
Available Self-Control Tools
350e offers several self-control features to help users better manage their gaming activity. These can be accessed through your account settings or by contacting our customer support:
Set daily, weekly or monthly deposit limits on your account. Once a limit is in place, our system will not allow any deposits exceeding the amount you have set within that period.
If you need a short break from the platform, you can activate a cooling-off period lasting a few days or weeks. During this time, you will not be able to log in to your account.
For those who need a longer break, our self-exclusion feature lets you suspend your account for an extended period. Reach out to our support team at [email protected] for assistance.
Minor Protection
350e strictly prohibits anyone under the age of 18 from registering or using our platform. This is not merely a legal requirement — it is our moral responsibility to protect young people from the harmful effects of gambling.
Steps we take to protect children and young people include:
- Age verification is mandatory during the account registration process.
- A strict KYC (identity verification) process to ensure all users meet the minimum age requirement.
- Accounts suspected of being used by a minor will be suspended immediately pending investigation.
- We encourage parents and guardians to use parental control software on shared devices to prevent unauthorised access.
Life Balance & Professional Support Resources
Healthy gaming is gaming that doesn't disrupt the balance in your life. Remember that family, health, work and relationships matter far more than any form of entertainment. If you feel gaming is starting to affect these important areas of your life, it's time to seek help.
Signs that you may need professional help include: being unable to stop playing despite intending to, gaming-related anxiety and unease, sleep problems, family conflicts caused by gaming, or feeling distressed after a loss.
Don't hesitate to reach out to the 350e support team at [email protected] if you need help using any of our self-control tools or simply want to talk through your concerns. We're here to listen and help, without any judgement.
Remember: asking for help is a sign of strength, not weakness. Your well-being matters more than any game. Play smart, set your limits, and enjoy everything 350e has to offer in a healthy and responsible way.
Have Questions or Need Help?
The 350e team is here to help you manage your gaming experience better. Check our FAQ or contact support for further guidance.